Privacy Policy

Last Updated: January 15, 2025

At MindCogNet, we understand that your financial data is deeply personal. This privacy policy explains how we collect, use, and protect your information when you use our budget planning services.

Information We Collect

Personal Information

When you create an account with MindCogNet, we collect basic information needed to provide our budget planning services. This includes your name, email address, and phone number. We also collect information about your financial goals and preferences to customize your experience.

Contact details (name, email, phone number)
Account credentials and security information
Financial goals and budget preferences
Communication preferences

Financial Data

To provide effective budget planning, we collect information about your income, expenses, and financial transactions. This data is encrypted and stored securely on servers located in Taiwan, complying with local data protection requirements.

Income sources and amounts
Monthly expenses and spending categories
Bank account information (for transaction categorization)
Budget goals and savings targets

Technical Information

We automatically collect certain technical information when you use our platform. This helps us improve our services and ensure security. We collect IP addresses, browser information, and usage patterns to optimize your experience.

How We Use Your Information

Service Delivery: We use your financial data to create personalized budget plans, track your spending patterns, and provide recommendations for better financial management.
Account Management: Your contact information helps us communicate important updates, security notifications, and service changes.
Customer Support: When you contact our support team, we use your information to resolve issues and improve our services.
Security and Fraud Prevention: We monitor account activity to detect suspicious behavior and protect your financial information from unauthorized access.
Service Improvement: Aggregated, anonymized data helps us understand user behavior and develop better features for budget planning.

Information Sharing and Disclosure

We never sell your personal or financial information to third parties. However, we may share limited information in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and security services. All service providers are bound by strict confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or government regulations. This includes compliance with financial reporting requirements and anti-money laundering regulations applicable in Taiwan.

Business Transfers

If MindCogNet is acquired or merged with another company, your information may be transferred as part of that transaction. We would notify you of any such change and ensure your data remains protected under similar privacy standards.

Your Privacy Rights

Access Your Data

You can request a copy of all personal information we have about you. We'll provide this within 30 days in a readable format.

Correct Information

If any information we hold is incorrect or outdated, you can request corrections through your account settings or by contacting support.

Delete Your Account

You can request complete deletion of your account and associated data. We'll remove all information within 60 days, except what we're legally required to retain.

Data Portability

You can export your budget data and financial information in standard formats to use with other services.

Taiwan Data Protection: Under Taiwan's Personal Data Protection Act, you have additional rights regarding your personal data. You can object to certain types of processing and request restrictions on how we use your information.

Data Security and Protection

We take extensive measures to protect your financial information. Our security practices include:

Encryption and Storage

All sensitive data is encrypted using AES-256 encryption both in transit and at rest. Our servers are housed in secure facilities in Taiwan with 24/7 monitoring and restricted access. We use multi-factor authentication for all administrative access.

Access Controls

Only authorized personnel can access your data, and only for specific business purposes. All access is logged and monitored. Our employees undergo background checks and sign confidentiality agreements.

Regular Security Audits

We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities. Our security protocols are reviewed annually by independent auditors.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal requirements:

Account Data: Retained while your account is active and for 7 years after closure for regulatory compliance
Transaction Records: Kept for 5 years as required by Taiwan financial regulations
Communication Records: Customer service interactions are retained for 3 years
Technical Logs: Server logs and usage data are automatically deleted after 12 months

You can request earlier deletion of certain data types. We'll accommodate requests where legally permissible and will confirm deletions in writing.

International Data Transfers

While we primarily operate within Taiwan, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place:

Transfer Safeguards

Any international transfers are protected by standard contractual clauses approved by Taiwan authorities. We only work with providers in countries with adequate data protection standards or those that have agreed to equivalent protections.

Cookies and Tracking

Our website uses cookies to improve your experience and provide personalized features. We use several types of cookies:

Essential Cookies: Required for basic website functionality and security. These cannot be disabled.
Functional Cookies: Remember your preferences and settings to personalize your experience.
Analytics Cookies: Help us understand how users interact with our platform to make improvements.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Children's Privacy

MindCogNet services are designed for adults managing their finances. We do not knowingly collect information from individuals under 18 years old. If we discover we have inadvertently collected such information, we will delete it immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you via email and prominently display the updated policy on our website. Continued use of our services after changes indicates acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.

Privacy Questions and Requests

If you have questions about this privacy policy or want to exercise your privacy rights, contact our Data Protection Officer:

Email: support@mindcognet.com

Phone: +886223642492

Address: No. 20號, Xinbu 10th St, Taoyuan District, Taoyuan City, Taiwan 330

We respond to all privacy requests within 30 days and provide status updates for complex requests.